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Diamond Flashes
Beyond magnificence and splendor, the world of diamonds evolves on stirred grounds. When the stake is so important, interests collide. But technology develops following its onward course. Here are some interesting off-stage events in the diamond industry...

How To Build and Manage A Winning Brand
While it is cool...to be cool, what matters is what lasts. Moving our brand into a position where it has to be cool to survive is sounding a death nell. Coolness is a result of the brand acceptance, not the brand intention. It will pay to remember that!

Identifying, Creating and Using Your USP
If yours is a firm that sells gold coated widgets and there are NO other firms selling the same product, then you need not worry about your USP - you have one by default. The default being that you have a market monopoly.

Schedule Time for Interruptions
One of the most challenging situations people face when planning their day is how to stick to their schedule when they are constantly being interrupted. Just when your activities are organized, someone else's emergency seems to get in the way.

Dealing with Difficult People
Sometimes the best way to deal with a difficult person is to avoid them altogether – give them wide berth. But often we don't have that option. The difficult person is someone we simply have to deal with.

The Synergy Paradigm
Here's some simple yet POWERFUL ideas on how to improve your customer service. Nothing can do more for a business than having "happy customers". Stay in contact with customers on a regular basis.

Ten Ways To Improve Your Customer Service
Here's some simple yet POWERFUL ideas on how to improve your customer service. Nothing can do more for a business than having "happy customers". Stay in contact with customers on a regular basis.

7 Secrets to Writing Inventory Procedures
The objective is to beat the competition and make money. Everything a business organization does should be focused on that simple objective, with interpretation through various Vision and Mission Statements.


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